AWS Cloud TutorialLesson 79Free preview
AWS Support Plans
This lesson is part of AWS · All levels
Summary
The AWS Support Plan specifies the level of technical assistance you get, from Basic to Enterprise with the fastest response and Technical Account Manager. The higher the plan, the faster the response time and the more complete the consultation features. The selection of plans is tailored to the critical nature of the workload being carried out.
Key points
- Basic: customer support and documentation, without technical assistance
- Developer: help via email during working hours
- Business: 24/7 support via email, chat, and phone
- Enterprise: fastest response and technical account manager (TAM)
- Features like Full Trusted Advisor and Well-Architected Review are up in the air.
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